1 Introduction

Welcome to KarBandhu ("KarBandhu," "we," "our," or "us"). KarBandhu is committed to maintaining the highest standards of professionalism, transparency, accountability, fairness, and customer satisfaction in every service provided through www.karbandhu.in (the "Website"). We recognize that despite our best efforts, Users may occasionally have concerns, complaints, suggestions, or grievances relating to the Website, the services offered, assigned Professionals, payments, communications, technical issues, document handling, or any other aspect of their interaction with KarBandhu.

This Grievance Redressal Policy establishes a structured mechanism through which such grievances may be submitted, reviewed, investigated, and resolved in a fair, impartial, and timely manner.

2 Scope

This Policy applies to every customer, registered user, visitor, Professional, business entity, representative, or any other individual or organization using the Website or availing any service through KarBandhu. By accessing or using the Website, every User acknowledges that they have read, understood, and agreed to the grievance resolution procedures described in this Policy.

3 What Constitutes a Grievance

A grievance may relate to, without limitation:

• Delays in service delivery
• Communication issues
• Document verification
• Assignment of Professionals
• Service quality
• Technical errors
• Account-related concerns
• Payment disputes
• Refund requests
• Privacy concerns
• Alleged misconduct by a Professional or User
• Inaccurate information displayed on the Website
• Unauthorized account activity
• Suspected fraud
• Intellectual property concerns
• Accessibility issues
• Policy interpretation
• Any other matter directly connected with the operation of the Website or the services facilitated by KarBandhu

4 Submitting a Grievance

Users are encouraged to submit grievances as soon as reasonably possible after becoming aware of the issue. Every grievance should contain complete and accurate information, including:

• Name of the complainant
• Registered email address
• Registered mobile number
• Service request or tracking number where applicable
• A clear description of the grievance
• Relevant dates
• Supporting documents, screenshots, correspondence, payment references, or any other evidence that may assist KarBandhu in conducting an effective review

5 Acknowledgment & Review

Upon receipt of a grievance, KarBandhu may acknowledge its receipt within a reasonable period and assign it for review by the appropriate department or authorized personnel. Depending upon the nature, complexity, and urgency of the grievance, KarBandhu may seek additional information, supporting documents, clarifications, declarations, or explanations from the complainant, the assigned Professional, third-party service providers, payment partners, or any other person reasonably connected with the matter.

Users agree to cooperate fully throughout the grievance resolution process and to provide all information reasonably requested by KarBandhu.

6 Investigation Process

KarBandhu shall make reasonable efforts to investigate grievances fairly, objectively, confidentially, and without bias. Every grievance shall be evaluated on the basis of available records, communications, uploaded documents, service history, contractual obligations, applicable policies, statutory requirements, and any other relevant information considered necessary for reaching a fair conclusion.

Where appropriate, KarBandhu may facilitate communication between the Customer and the assigned Professional in an effort to resolve misunderstandings or service-related issues amicably.

7 Resolution Timeline

While KarBandhu shall endeavor to resolve grievances within a reasonable timeframe, the actual resolution period may vary depending upon:

• The complexity of the issue
• The availability of supporting information
• Responses from the concerned parties
• Technical investigations
• Statutory requirements
• Regulatory proceedings
• Involvement of third-party service providers, government authorities, or payment gateways
• Circumstances beyond the reasonable control of KarBandhu

8 Grievances Relating to Professionals

Where a grievance relates to the conduct, negligence, professional advice, delay, or performance of an independent Professional associated with the platform, KarBandhu may review the matter from an administrative and service quality perspective. However, since Professionals operate independently and exercise their own professional judgment, KarBandhu shall not automatically be responsible for the independent acts, omissions, legal opinions, accounting treatments, certifications, statutory advice, or professional decisions of such Professionals except to the extent expressly required under applicable law.

Nevertheless, KarBandhu reserves the right to counsel, warn, suspend, restrict, remove, or permanently discontinue the association of any Professional whose conduct is found to be inconsistent with the standards expected under the Professional Code of Conduct or other applicable policies.

9 Payment-Related Grievances

Where a grievance relates to payments, refunds, transaction failures, duplicate payments, unsuccessful transactions, or payment gateway issues, KarBandhu may coordinate with the relevant payment service providers or financial institutions to verify the transaction details.

Resolution of payment-related grievances may remain subject to banking regulations, payment gateway procedures, settlement timelines, fraud prevention protocols, and the policies of the relevant financial institutions.

10 Fraud & Unlawful Activity

Grievances involving allegations of fraud, forged documents, identity theft, cybercrime, unauthorized access, money laundering, tax evasion, criminal misconduct, abuse of the Website, or other unlawful activities may be referred to the appropriate law enforcement agencies, regulatory authorities, or competent government bodies where required by applicable law or considered reasonably necessary for protecting the interests of KarBandhu, its Users, or the general public.

KarBandhu reserves the right to suspend or restrict accounts, preserve records, delay service processing, or take any other lawful action while such matters remain under investigation.

11 Code of Conduct

KarBandhu expects every User submitting a grievance to act honestly, respectfully, and in good faith. Users shall not misuse the grievance mechanism by:

• Submitting knowingly false allegations
• Fabricated evidence
• Malicious complaints
• Defamatory statements
• Repetitive complaints without reasonable grounds
• Complaints intended solely to harass, threaten, intimidate, or obtain an unlawful advantage

KarBandhu reserves the right to reject frivolous, vexatious, abusive, or fraudulent grievances and to take appropriate legal action where necessary.

12 Confidentiality

All grievances, supporting documents, investigation records, correspondence, and related information shall be handled confidentially to the extent reasonably practicable and in accordance with applicable laws, the Privacy Policy, and legitimate business requirements.

However, information may be disclosed where reasonably necessary for investigating the grievance, complying with legal obligations, protecting legal rights, cooperating with government authorities, enforcing contractual obligations, preventing fraud, or resolving disputes.

13 Statutory Obligations

Submission of a grievance shall not automatically suspend ongoing statutory deadlines, regulatory obligations, payment obligations, contractual commitments, or service requirements unless KarBandhu expressly communicates otherwise in writing.

Users are advised to continue complying with all applicable legal and statutory requirements while their grievance remains under review.

14 Legal Rights

Nothing contained in this Grievance Redressal Policy shall limit the legal rights or remedies available to KarBandhu under applicable law or prevent KarBandhu from enforcing its contractual rights, Website policies, or applicable legal provisions.

Similarly, nothing in this Policy shall prevent a User from pursuing any remedy available under applicable law after exhausting the grievance resolution mechanism established by KarBandhu, where such remedy is legally available.

15 Policy Amendments

KarBandhu reserves the right to amend, modify, update, replace, or discontinue this Grievance Redressal Policy at any time in response to changes in applicable laws, regulatory requirements, technological developments, operational practices, business requirements, or customer service standards.

Any revised version shall become effective immediately upon publication on the Website unless otherwise specified. Continued use of the Website following such publication shall constitute acceptance of the revised Policy.

16 Severability & Waiver

If any provision of this Grievance Redressal Policy is determined by a competent court or authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severed without affecting the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

Failure by KarBandhu to enforce any provision of this Policy shall not constitute a waiver of any legal right or remedy available under applicable law.

17 Governing Law

This Grievance Redressal Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, controversy, or legal proceeding arising out of or relating to this Policy, the grievance resolution process, the use of the Website, or any services provided by KarBandhu shall be subject exclusively to the jurisdiction of the competent courts situated at Lucknow, Uttar Pradesh, India.

Every User irrevocably agrees to submit to the exclusive jurisdiction of such courts and expressly waives any objection relating to territorial jurisdiction, venue, or forum convenience.