1 Introduction

Welcome to KarBandhu ("KarBandhu," "we," "our," or "us"). This Customer Code of Conduct establishes the standards of behaviour, responsibilities, and obligations expected from every customer, visitor, registered user, business entity, representative, or any other individual or organization accessing or using www.karbandhu.in (the "Website"). The purpose of this Code of Conduct is to promote a safe, respectful, transparent, lawful, and professional environment for all Users and Professionals associated with the Website.

By accessing or using the Website, creating an account, submitting a service request, communicating with KarBandhu, uploading documents, making payments, or otherwise using any service offered through the Website, every User acknowledges that they have read, understood, and agreed to comply with this Customer Code of Conduct, together with the Terms and Conditions, Privacy Policy, and all other policies published by KarBandhu.

2 Expected Behaviour

Every Customer is expected to conduct themselves honestly, respectfully, professionally, and in good faith while interacting with KarBandhu, its employees, representatives, Professionals, customer support personnel, technology partners, and other Users of the Website. Customers shall refrain from engaging in any conduct that is abusive, threatening, defamatory, discriminatory, intimidating, offensive, harassing, obscene, misleading, fraudulent, or otherwise unlawful.

3 Accuracy of Information

Customers shall provide only accurate, complete, current, authentic, and lawfully obtained information while registering an account, requesting services, uploading documents, making declarations, completing forms, communicating with KarBandhu, or interacting with Professionals. Submission of false information, forged documents, manipulated records, inaccurate financial information, fake identities, impersonation, fabricated declarations, unauthorized documents, or misleading statements is strictly prohibited and may result in immediate suspension or termination of services, cancellation of pending requests, reporting to competent authorities where required by law, and initiation of appropriate legal proceedings.

4 Document Authenticity

Customers are solely responsible for ensuring that every document, certificate, financial record, tax record, authorization, declaration, identity proof, business record, or supporting document submitted through the Website belongs to them or has been submitted with the lawful consent and authority of the rightful owner. Customers shall not upload confidential information belonging to any third party unless they possess lawful authority to do so. KarBandhu reserves the right to request additional verification documents whenever considered reasonably necessary for identity verification, fraud prevention, statutory compliance, or service delivery.

5 Cooperation & Timely Response

Customers shall cooperate fully with KarBandhu and the assigned Professional throughout the service process by promptly responding to requests for additional information, clarifications, corrections, approvals, or supporting documentation. Delays in providing requested information may affect processing timelines, statutory deadlines, government filings, or completion of services.

6 Statutory Deadlines

Customers acknowledge that certain services provided through the Website require compliance with statutory deadlines prescribed by government authorities or regulatory bodies. Customers are responsible for submitting all required documents and information sufficiently in advance of such deadlines. KarBandhu shall not be liable for missed statutory deadlines, penalties, interest, rejection of applications, delayed filings, or other adverse consequences arising from late submission of information or documents by the Customer.

7 Lawful Use

Customers shall use the Website only for lawful purposes and shall not engage in any activity that interferes with the proper functioning, security, stability, integrity, or availability of the Website. Activities including unauthorized access, hacking, password theft, malware distribution, phishing, denial-of-service attacks, reverse engineering, automated scraping, data mining, bulk downloading, introduction of malicious code, bypassing security controls, unauthorized testing of Website vulnerabilities, or any attempt to compromise the Website or its infrastructure are strictly prohibited and may result in immediate legal action.

8 Prohibited Activities

Customers shall not use the Website to facilitate money laundering, tax evasion, financing of unlawful activities, identity theft, document forgery, fraudulent business transactions, cybercrime, or any activity prohibited under the laws of India. KarBandhu reserves the right to suspend, investigate, report, or terminate any account where suspicious or unlawful activities are identified or reasonably suspected.

9 Account Security

Customers shall maintain the confidentiality of their account credentials, passwords, One-Time Passwords (OTPs), authentication methods, and all other login information associated with their accounts. Customers shall not share their login credentials with any unauthorized person and shall immediately notify KarBandhu if they become aware of any unauthorized access, suspected compromise, or security breach affecting their account. Customers shall remain responsible for all activities carried out through their account unless otherwise required under applicable law.

10 Payment Integrity

Where payments are required for services, Customers agree to make payments using lawful funds and authorized payment methods. Customers shall not initiate fraudulent chargebacks, reverse legitimate payment transactions without justification, use stolen payment instruments, manipulate payment systems, or otherwise interfere with the lawful processing of payments. KarBandhu reserves the right to suspend services until outstanding dues, applicable taxes, penalties, or other charges have been fully paid.

11 Respect for Professionals

Customers acknowledge that KarBandhu operates as a technology-enabled service facilitation platform and may assign qualified independent Professionals to perform the requested services. Customers agree to cooperate respectfully with the assigned Professional and shall not attempt to induce, pressure, threaten, bribe, influence, or otherwise improperly interfere with the Professional's independent professional judgment or statutory obligations. Customers shall not request any Professional to perform any unlawful act, conceal information, manipulate records, prepare false documents, submit incorrect filings, evade taxes unlawfully, or violate applicable professional standards or legal requirements.

12 Communication Standards

Customers shall not misuse the communication facilities provided through the Website by sending spam, unsolicited commercial communications, malicious files, offensive messages, defamatory statements, unlawful content, or any material that infringes the rights of any person. Communication channels provided by KarBandhu shall be used solely for legitimate service-related purposes.

13 Intellectual Property

Customers shall respect the intellectual property rights of KarBandhu and all third parties. Customers shall not reproduce, copy, distribute, modify, publish, reverse engineer, commercially exploit, or otherwise use any Website content, software, forms, documents, service descriptions, graphics, trademarks, logos, databases, or educational materials without obtaining prior written permission from KarBandhu or the respective intellectual property owner.

14 Prohibited Content

Customers shall not post, upload, transmit, or otherwise make available any content that is defamatory, obscene, pornographic, abusive, hateful, discriminatory, violent, threatening, misleading, unlawful, or that infringes the rights of any third party. KarBandhu reserves the right to remove any such content without prior notice and to take appropriate action against the responsible User.

15 Reliance on Information

Customers acknowledge that services involving taxation, accounting, legal documentation, registrations, licensing, compliance, or business advisory are dependent upon the accuracy and completeness of the information provided by the Customer. KarBandhu and the assigned Professional shall be entitled to rely upon the information supplied by the Customer unless circumstances reasonably indicate otherwise. Customers shall bear sole responsibility for any consequences arising from inaccurate, incomplete, outdated, or misleading information provided by them.

16 Right to Refuse Service

KarBandhu reserves the right to refuse, suspend, restrict, postpone, or terminate any service request or User account where the Customer violates this Code of Conduct, breaches applicable laws, engages in fraudulent activities, submits false information, misuses the Website, threatens the safety or dignity of any individual, interferes with service delivery, or otherwise acts in a manner inconsistent with the legitimate interests of KarBandhu or other Users. Such action may be taken without prejudice to any other legal rights or remedies available under applicable law.

17 Indemnification

Customers agree to indemnify and hold harmless KarBandhu, its proprietors, directors, officers, employees, affiliates, representatives, consultants, Professionals, technology partners, successors, and assigns against any claims, liabilities, losses, penalties, damages, costs, expenses, or legal proceedings arising directly or indirectly from the Customer's violation of this Customer Code of Conduct, breach of applicable laws, misuse of the Website, infringement of third-party rights, submission of false information, or any negligent, fraudulent, or unlawful act committed by the Customer.

18 Investigations

KarBandhu reserves the right to investigate suspected violations of this Customer Code of Conduct and may request additional documents, explanations, declarations, identity verification, or other information considered reasonably necessary during such investigations. Customers agree to cooperate fully with any lawful investigation undertaken by KarBandhu or any competent authority.

19 Policy Amendments

KarBandhu may amend, modify, update, replace, or revise this Customer Code of Conduct at any time to reflect changes in applicable laws, regulatory requirements, professional standards, technological developments, business operations, or Website functionality. Any revised version shall become effective immediately upon publication on the Website unless otherwise stated. Continued use of the Website after such publication shall constitute acceptance of the revised Customer Code of Conduct.

20 Severability & Waiver

If any provision of this Customer Code of Conduct is determined to be invalid, unlawful, or unenforceable by a competent court, such provision shall be deemed severed without affecting the validity and enforceability of the remaining provisions. Failure by KarBandhu to enforce any provision shall not constitute a waiver of any legal right or remedy available under applicable law.

21 Governing Law

This Customer Code of Conduct shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, controversy, action, or legal proceeding arising out of or relating to this Customer Code of Conduct, the use of the Website, or any services provided by KarBandhu shall be subject exclusively to the jurisdiction of the competent courts situated at Lucknow, Uttar Pradesh, India. Every Customer irrevocably agrees to submit to the exclusive jurisdiction of such courts and expressly waives any objection relating to territorial jurisdiction, venue, or forum convenience.