Data Retention Policy
Effective Date: 11 July 2026
Welcome to KarBandhu. This Data Retention Policy explains how long we retain personal information, account records, documents, communications, and other data collected through the KarBandhu platform. Our objective is to retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and improve platform security.
By using KarBandhu, you acknowledge and agree to the data retention practices described in this policy.
Purpose of Data Retention
KarBandhu retains user information to:
- Provide uninterrupted services.
- Maintain user accounts.
- Process bookings and transactions.
- Verify professionals.
- Resolve disputes and complaints.
- Prevent fraud and misuse.
- Comply with applicable laws and regulatory requirements.
- Improve platform security and performance.
We do not retain personal information for longer than necessary unless required by law.
Information We May Retain
Depending on how you use KarBandhu, we may retain the following categories of information:
Account Information
This may include:
- Name
- Email address
- Mobile number
- WhatsApp number
- Username (if applicable)
- Country, State, and City
- Account creation date
- Login history
Professional Information
For registered professionals, we may retain:
- Profession
- Qualifications
- Experience
- Business details
- Verification documents
- Portfolio information
- Profile photographs
- Certifications
- Service categories
Booking Information
We may retain records relating to:
- Service requests
- Booking history
- Appointment details
- Cancellation records
- Payment references
- Customer-professional interactions
Payment Records
Where payments are processed through KarBandhu or its authorised payment partners, we may retain transaction references, invoices, payment confirmations, and related financial records as required by applicable law.
Sensitive payment information such as complete card details is not stored by KarBandhu unless specifically required and legally permitted.
Communication Records
We may retain communications exchanged through official KarBandhu channels, including:
- Customer support requests
- Complaint records
- Verification communications
- Email correspondence
- WhatsApp or SMS notifications
- Dispute resolution records
These records help us improve customer support and investigate platform-related issues.
Retention Period
Different types of information may be retained for different periods depending on legal, operational, and security requirements.
Generally, information is retained:
- While your account remains active.
- For a reasonable period after account closure to comply with legal obligations.
- As long as necessary to resolve disputes, prevent fraud, or enforce our agreements.
- For longer periods where required by applicable law.
Account Deletion
Users may request deletion of their account through the available support channels.
Upon receiving a valid request, KarBandhu will review the request and delete or anonymise personal information where legally permissible.
Certain records may continue to be retained where necessary to:
- Comply with legal obligations.
- Complete ongoing investigations.
- Prevent fraud.
- Resolve disputes.
- Maintain financial records.
- Enforce our Terms & Conditions.
Data Security
Retained information is protected using reasonable administrative, technical, and organisational security measures designed to reduce the risk of unauthorised access, alteration, disclosure, or destruction.
Access to retained information is limited to authorised personnel who require such access to perform their duties.
Archived Information
Certain records may be securely archived instead of permanently deleted where retention is necessary for legal compliance, audit requirements, dispute resolution, or historical record-keeping.
Archived data remains subject to appropriate security safeguards.
Legal Requirements
KarBandhu may retain information beyond the standard retention period where required by:
- Applicable laws.
- Court orders.
- Government authorities.
- Regulatory agencies.
- Tax requirements.
- Fraud investigations.
- Law enforcement requests.
Changes to this Policy
KarBandhu reserves the right to modify this Data Retention Policy at any time. Any changes will become effective immediately upon publication on this page. Users are encouraged to review this policy periodically.
Contact Us
If you have any questions regarding this Data Retention Policy or wish to request deletion of your personal information, please contact us:
KarBandhu
Website: https://karbandhu.in
Email: support@karbandhu.in